StarHub Rebate Link
In addition to the apology, StarHub will offer affected customers a one-time 20% rebate on their Home Broadband monthly fee, which is equivalent to six days of free home WiFi service. A dedicated website will be made available for affected customers to register for the rebate. Details will be announced to customers soon.
Note that the deadline is: 26 April 2020!
Sign up at: https://www.starhub.com/broadband-rebate
Share this to your friends and relatives using StarHub! This rebate is typically worth around $10 (20% of $50 broadband subscription). The key thing is that only those who registered above will be given the rebate!
If you try calling the Singtel hotline 1688, you will spend most of your time to navigate the maze of options trying to speak to a human Singtel Customer Officer. I have not managed to successfully find the option to speak to a human Singtel Chat Agent through the hotline, if you know the method please comment below!
Also, do not bother speaking to “Shirley” on the Contact Us page (https://www.singtel.com/contact-us). It is quite clear Shirley is not a human, but just a bot.
The Trick to Chat with a Human Singtel Customer Officer
- Go to the Contact Us page.
- Click on Ask Shirley
- Type “can i chat with customer service officer”.
- Type in the category of your question, e.g. “billing”, “voucher”, etc.
- Whatever Shirley says, just click “Submit Enquiry”
- Bingo! You are now connected to a Human Chat Agent!
From trial and error, this is the easiest way to get to speak to a Human Singtel Customer Service Officer/ Chat Agent. There is no direct link to chat with a Singtel Customer Representative.
For the above method, you don’t even need to login to your Singtel account. But you may be asked your name and NRIC for verification purposes.
If you are an Apple iPhone user, and from Singtel, remember not to press “OK” when you see this message: “iMessage: Your carrier may charge for SMS messages used to activate iMessage.”.
This message appears when you swop SIM card, turn off the phone, or in various other situations.
Singtel treats this as “International SMS”, and can charge a fee for it. I got hit with a $5 fee as I was frequently swopping SIM cards (to check for any SMS received on my local card). The charges appear as “AutoRoam (PAYR) SMS”.
The solution is to press “Cancel” whenever the message pops up. If you are already get the charges by Singtel, you can try calling in/online chat with them to waive the fee. I managed to get a “one-time waiver” which will supposedly occur within two billing cycles.