How to contact Singtel customer service
If you try calling the Singtel hotline 1688, you will spend most of your time to navigate the maze of options trying to speak to a human Singtel Customer Officer. I have not managed to successfully find the option to speak to a human Singtel Chat Agent through the hotline, if you know the method please comment below!
Also, do not bother speaking to “Shirley” on the Contact Us page (https://www.singtel.com/contact-us). It is quite clear Shirley is not a human, but just a bot.
The Trick to Chat with a Human Singtel Customer Officer
- Go to the Contact Us page.
- Click on Ask Shirley
- Type “can i chat with customer service officer”.
- Type in the category of your question, e.g. “billing”, “voucher”, etc.
- Whatever Shirley says, just click “Submit Enquiry”
- Bingo! You are now connected to a Human Chat Agent!
From trial and error, this is the easiest way to get to speak to a Human Singtel Customer Service Officer/ Chat Agent. There is no direct link to chat with a Singtel Customer Representative.
For the above method, you don’t even need to login to your Singtel account. But you may be asked your name and NRIC for verification purposes.
How to contact Singtel Live Chat Agent
At least 2 people have managed to contact Singtel’s live chat agent using the method above, and commented positively below. We are glad to be of help! Do spread the word on how to contact a human Singtel Live Chat Agent via Facebook to your friends and relatives. Once again, do not waste your time calling 1688, you will just be stuck in a loop talking to robots.