How to speak to Human Singtel Customer Officer

If you try calling the Singtel hotline 1688, you will spend most of your time to navigate the maze of options trying to speak to a human Singtel Customer Officer. I have not managed to successfully find the option to speak to a human Singtel Chat Agent through the hotline, if you know the method please comment below!

Also, do not bother speaking to “Shirley” on the Contact Us page (https://www.singtel.com/contact-us). It is quite clear Shirley is not a human, but just a bot.

The Trick to Chat with a Human Singtel Customer Officer

  1. Go to the Contact Us page.
  2. Click on Ask Shirley
  3. Type “can i chat with customer service officer”.
  4. Type in the category of your question, e.g. “billing”, “voucher”, etc.
  5. Whatever Shirley says, just click “Submit Enquiry”
  6. Bingo! You are now connected to a Human Chat Agent!

From trial and error, this is the easiest way to get to speak to a Human Singtel Customer Service Officer/ Chat Agent. There is no direct link to chat with a Singtel Customer Representative.

For the above method, you don’t even need to login to your Singtel account. But you may be asked your name and NRIC for verification purposes.

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About mathtuition88

http://mathtuition88.com
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1 Response to How to speak to Human Singtel Customer Officer

  1. Manohar Murali says:

    Thanks bro for this life savings tip. I was going in a loop to speak to a human on the call center number.

    Liked by 1 person

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